If you use credit cards, owe money on a personal loan, or are paying
on a home mortgage, you are a "debtor." If you fall behind in
repaying your creditors, or an error is made on your accounts, you
may be contacted by a "debt collector."
You should know that in either situation the Fair Debt Collection
Practices Act requires that debt collectors treat you fairly by
prohibiting certain methods of debt collection. Of course, the law
does not forgive any legitimate debt you owe.
WHAT DEBTS ARE COVERED?
Personal, family, and household debts are covered under the Act. This
includes money owed for the purchase of an automobile, for medical
care, or for charge accounts.
WHO IS A DEBT COLLECTOR?
A debt collector is any person, other than the creditor, who
regularly collects debts owed to others. Under a 1986 amendment to
the Fair Debt Collection Practices Act, this includes attorneys who
collect debts on a regular basis.
HOW MAY A DEBT COLLECTOR CONTACT YOU?
A collector may contact you in person, by mail, telephone, telegram,
or FAX. However, a debt collector may not contact you at unreasonable
times or places, such as before 8 a.m. or after 9 p.m., unless you
agree. A debt collector also may not contact you at work if the
collector knows that your employer disapproves.
CAN YOU STOP A DEBT COLLECTOR FROM CONTACTING YOU?
You may stop a collector from contacting you by writing a letter to
the collection agency telling them to stop. Once the agency receives
your letter, they may not contact you again except to say there will
be no further contact. Another exception is that the agency may
notify you if the debt collector or the creditor intends to take some
MAY A DEBT COLLECTOR CONTACT ANY PERSON OTHER THAN YOU CONCERNING
If you have an attorney, the debt collector may not contact anyone
other than your attorney. If you do not have an attorney, a collector
may contact other people, but only to find out where you live and
work. Collectors usually are prohibited from contacting such
permissible third parties more than once. In most cases, the
collector is not permitted to tell anyone other than you and your
attorney that you owe money.
WHAT IS THE DEBT COLLECTOR REQUIRED TO TELL YOU ABOUT THE DEBT?
Within five days after you are first contacted, the collector must
send you a written notice telling you the amount of money you owe;
the name of the creditor to whom you owe the money; and what action
to take if you believe you do not owe the money.
MAY A DEBT COLLECTOR CONTINUE TO CONTACT YOU IF YOU BELIEVE YOU DO
NOT OWE MONEY?
A collector may not contact you if, within 30 days after you are
first contacted, you send the collection agency a letter stating you
do not owe money. However, a collector can renew collection
activities if you are sent proof of the debt, such as a copy of a
bill for the amount owed.
WHAT TYPES OF DEBT COLLECTION PRACTICES ARE PROHIBITED?
Harassment. Debt collectors may not harass, oppress, or abuse any
person. For example, debt collectors may not:
* use threats of violence or harm against the person, property, or
* publish a list of consumers who refuse to pay their debts (except
to a credit bureau);
* use obscene or profane language;
* repeatedly use the telephone to annoy someone;
* telephone people without identifying themselves;
* advertise your debt.
False statements. Debt collectors may not use any false statements
when collecting a debt. For example, debt collectors may not:
* falsely imply that they are attorneys or government
* falsely imply that you have committed a crime;
* falsely represent that they operate or work for a credit bureau;
* misrepresent the amount of your debt;
* misrepresent the involvement of an attorney in collecting a debt;
* indicate that papers being sent to you are legal forms when they
* indicate that papers being sent to you are not legal forms when
Debt collectors also may not state that:
* you will be arrested if you do not pay your debt;
* they will seize, garnish, attach, or sell your property or wages,
unless the collection agency or creditor intends to do so, and it
is legal to do so;
* actions, such as a lawsuit, will be taken against you, which
legally may not be taken, or which they do not intend to take.
Debt collectors may not:
* give false credit information about you to anyone;
* send you anything that looks like an official document from a
court or government agency when it is not;
* use a false name.
Unfair practices. Debt collectors may not engage in unfair practices
in attempting to collect a debt. For example, collectors may not:
* collect any amount greater than your debt, unless allowed by law;
* deposit a post-dated check prematurely;
* make you accept collect calls or pay for telegrams;
* take or threaten to take your property unless this can be done
* contact you by postcard.
WHAT CONTROL DO YOU HAVE OVER PAYMENT OF DEBTS?
If you owe more than one debt, any payment you make must be applied
to the debt you indicate. A debt collector may not apply a payment to
any debt you believe you do not owe.
WHAT CAN YOU DO IF YOU BELIEVE A DEBT COLLECTOR VIOLATED THE LAW?
You have the right to sue a collector in a state or federal court
within one year from the date you believe the law was violated. If
you win, you may recover money for the damages you suffered. Court
costs and attorney's fees also can be recovered. A group of people
also may sue a debt collector and recover money for damages up to
$500,000, or one percent of the collector's net worth, whichever is
WHERE CAN YOU REPORT A DEBT COLLECTOR FOR AN ALLEGED VIOLATION OF THE
Report any problems you have with a debt collector to your state
Attorney General's office and the Federal Trade Commission. Many
states also have their own debt collection laws and your Attorney
General's office can help you determine your rights.
If you have questions about the Fair Debt Collection Practices Act,
or your rights under the Act, write: Correspondence Branch, Federal
Trade Commission, Washington, D.C. 20580. Although the FTC generally
cannot intervene in individual disputes, the information you provide
may indicate a pattern of possible law violations requiring action by
modified from 9/92 Federal Trade Commission material
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